RZD return tickets online personal account. Cancellation of a Russian Railways ticket - procedure and amount of reimbursement

20.10.2019

Sometimes plans change dramatically, because of which you have to take Railway tickets. There are practically no difficulties with the delivery of ordinary travel documents if the deadlines are met, but the procedure for returning electronic coupons requires compliance with special rules that many are not aware of.

Is it possible to return an e-ticket for a train

You can return Russian Railways tickets both in the usual way and in a claim procedure. At the same time, in the first option, reimbursement of funds using an electronic form occurs in three cases:

if for any reason the person did not pass the electronic registration for the train;
when checking in, if there is more than 60 minutes left before the departure of the train;
if the passenger passed the electronic registration, but missed the train.

You should try to return the Russian Railways e-ticket as early as possible, which will simplify the procedure and help return most of the funds. When issuing a refund, claim and service fees are withheld, as well as the commission of the payment system through which the payment for the travel document was made. In the claim procedure, the delivery of travel coupons is allowed under the following conditions:

if the train left 12 or more hours ago, but the passenger did not have time to catch it;
if it is impossible to get on the train for a good reason (for example, due to illness, but a confirming medical certificate is required);
provided that the person was able to return the ticket one hour before the train's departure;
if the ticket was paid for by bank transfer and it was decided to return it (without giving reasons).

Refund of Russian Railways e-tickets

You can issue a cancellation and return an electronic ticket no later than 8-10 hours before the train departure, if a person is traveling through the territory of Russia. In this case, he will be able to get money for the ticket and the reserved seat back. When returning a travel document 2 hours before departure, the passenger will be refunded only the funds that were spent on purchasing the ticket, and he will no longer receive a reserved seat.

In any case, when returning an electronic boarding pass that has not been used for its intended purpose, the full amount will not be refunded. Russian Railways charges a fee of 155.5 rubles, which is established by the Federal Tariff Service of the Russian Federation. Rules for different options:

Returning one specific ticket from a large order. In this case, the usual return procedure occurs, but with several features. If a passenger wishes to return only one e-Travel Document, it is understood that other ticket holders have been informed of this. Only those travel documents for which a boarding pass has not yet been received can be returned from the total order. You cannot return only one ticket from the order if a person has placed an order for electronic travel documents on a compartment in the Lux car of the international route or the Sapsan train.
Return ticket "There-Back". It can be difficult to redeem a travel coupon for this type of Sapsan train. First, it is recommended that you return the Russian Railways electronic ticket in the "Back" direction, and only after that you can try to issue a refund to the coupon in the "There" direction.
Return ticket return. At the same time, the procedure is easy and without complications, everything is drawn up in the usual manner.
Refund of an electronic ticket in the direction "There". This option is not possible. You will need to abandon the trip altogether, and then issue a travel document in the opposite direction again.
Cancellation of international e-tickets. It is carried out with a mandatory deduction of commission (10 euros). The currency is converted into rubles at the exchange rate of the Central Bank at the time of collection. In this case, you need to hand over the document no later than one day before departure in order to return the full fare back. If the boarding pass is returned 6 hours before the scheduled travel time, the passenger will receive back only the amount equivalent to the fare (all commissions, fees, etc. will be deducted).
Return of the ticket issued for the passenger "Child without a seat". In this case, no commissions are charged.
Refusal of a travel document if the passenger has not passed electronic registration. The procedure is carried out at any time, up to the moment the train leaves the station (when traveling within the country, as well as to Latvia, Lithuania, Estonia, Abkhazia). If a person wants to return a ticket for an international train, then this must be done no less than 6 hours before the departure of the transport.
Return of the ticket after electronic registration. An unused domestic ticket must be returned at least one hour before departure. For an international route, it must be handed over at least 60 minutes before the departure of the train from the starting station of the route and no later than 6 hours before leaving the platform at the passenger's boarding station.

Return Money occurs on the card with which the purchase of travel documents was paid. In this case, the period will depend only on the company that services the bank card. As a rule, funds are returned within 7-30 days from the date of cancellation of the ticket. Any claim for a refund should be directed to the bank, as Russian Railways does not transfer funds.

Through the Internet

Refund of Russian Railways e-ticket via the Internet is the most convenient and in a simple way, but has certain limitations. It is important to consider the method of registration and the time of departure of transport from the station. Russian Railways e-tickets are refunded on the website using five steps:

on the Russian Railways website go to Personal Area(click the "Login" button, then you will need to enter a username and password);
on the page that opens, click on "My orders", after which a list will drop out;
in it, select the line with new purchased tickets and click "Request status";
then select the “Make a refund” item and carefully read the conditions (it will say what commission will be withheld, etc.);
click "Yes" to confirm the action, after which the ticket will be canceled and the funds will be returned to your payment card within some time.

Through the cashier

RZD tickets are returned according to the rules established by the company. To return a ticket, you must present it either at the long-distance ticket office or at a special return window, which are located mainly on railway stations. To apply, the passenger must present along with the ticket:

the identity document with which the order was placed (passport or birth certificate);
order number for which the ticket was printed;
control coupon.

If a person wants to return a travel document about an hour before departure, monetary compensation is carried out in a claim procedure. For this you will need:

a statement signed by the passenger indicating the claim;
the original document, which indicates a good reason explaining the delay in the train;
printed e-ticket or its number.

In return, the cashier must issue a document that confirms the receipt of the claim and the refund. As a rule, it also indicates the amount of compensation due to the passenger. In this case, the money can be returned within six months from the date of departure of the train.

If the return of the travel document takes place abroad, the procedure is somewhat different. For example, a person went on a business trip to Germany and for some reason missed the train, then in order to receive a refund for an unused ticket, he needs to:

go to any refund office;
provide the cashier with a passport and an electronic or paper travel document;
receive from the employee a special form with a return mark;
upon returning to Russia, report to the nearest return office (within six months after the departure of the train).

Video

If plans have changed and the trip has to be postponed, then you should not immediately get upset because of the lost money for the train ticket.

In many cases, you can get. Of course, it is unlikely that the cost of the ticket will be fully reimbursed, but partial compensation of the ticket will not hurt anyone.

You will learn how to return e-tickets at Russian Railways and how much you can count on in return, you will learn from our article.

How to return a regular ticket?

In order to return a ticket received at the Russian Railways box office, you need to come to the box office, present the ticket and the passenger's identity card. If a citizen returns a ticket not for himself, then he must present a notarized power of attorney.

The money will be returned to the bank card from which the payment was made, in cash at the checkout or transferred to an electronic wallet, depending on the method of payment. How to return a ticket purchased online, you can read below.

How to return an e-ticket?

It is not difficult to return an electronic ticket to Russian Railways via the Internet. You can return a ticket from your personal account on the Russian Railways website, in order to return a ticket, you need to go to the "Orders" section, click the "Ticket Status" button, click the "Ticket Refund" button and click "Return Ticket".

Attention

If you have purchased several e-tickets and would like to return one of them, you can do so without any problems. To do this, you will not need to return all electronic tickets, but you can return only one.

An e-ticket can be refunded one hour before the train departure. With such a refund, the money will be transferred to the card from which the ticket fee was taken. The term of the transfer depends on your bank, it can take up to a month.

You can also return your e-ticket at the Russian Railways ticket office. To do this, you must present a printed e-ticket or an e-ticket number. As well as the identity card of the citizen for whom the ticket is issued.

Warning

Remember that when you return a ticket via the Internet, it immediately becomes unsold and is subject to sale. Therefore, if you issued something incorrectly, decided to return the ticket, and buy with the correct data, you may no longer have time to take the same seat on the train. Since at the time of your application, it can be bought by another user of the site.

Ticket refund amount

The cost of a regular and electronic train ticket consists of two parts:

The price of a reserved seat is payment for a seat in a train carriage;
Ticket price - payment for the transportation.

When returning a ticket, 50% of the cost of the reserved seat will be charged from the amount for the ticket if the train arrives within the next 2-8 hours.

If you arrive more than 8 hours later, nothing will be deducted from the cost.

If the train arrives within the next two hours, then the cost of the reserved seat is completely deducted from the amount for the ticket, it will be the same if you miss the train and are going to return the money for the ticket.

Also, 178.30 rubles are deducted from the amount for the refund - the Russian Railways fee. About 330 rubles - a service fee, about 175 rubles - sanctions for a return. There is also a claim fee of about 50 rubles, and if the return of an electronic ticket is issued via the Internet, then the fee for online return of tickets is deducted - 50 rubles.

If the return is made 12 hours after the departure of the train, then the costs will not be compensated.

Information

Keep in mind that when returning a ticket to Russian Railways, you will receive a smaller amount than the cost of the ticket at the time of purchase.

Refund terms

The refund period for the ticket depends on how it was paid for.

If you used a bank card, then the term for returning the money will depend on your bank. Usually this period is no more than 30 days.

If you paid for the ticket with an electronic wallet, then the refund will be made within 10 days.

If you paid for the ticket in cash, then you can receive the money either immediately or the next day after returning the tickets.

The Russian Railways company allows the return of the Russian Railways electronic ticket via the Internet or the organization's cash desks. It is important to know what deadlines are set for handing over travel documents, how much money can be lost during the operation.

Rules for the return of railway tickets of Russian Railways

The following norms and rules for the return of RZD tickets have been established:

You can submit both one travel document and a whole order issued for one trip at one tariff;
reimbursement is processed by RZD staff only for the traveler who booked the trip, or from a third party, by proxy;
if a boarding coupon has been received and registration has been completed, then a refund can only be issued through the ticket office of the railway station;
the amount of monetary loss upon delivery of the document depends on how much time before the departure of the train the RZD tickets are returned.

Procedure conditions

The cost of a travel document consists of two values:

payment for the use of Russian Railways infrastructure;
payment for the "reserved seat", or the operation of the car and the services of personnel.

In case of cancellation of the trip, the passenger will have to compensate the RZD company for a fee of 193 rubles in any situation.

In addition, the following conditions apply when issuing a refund:

if the refusal occurs 8 or more hours before the departure of the train from the station where the traveler should board the car, then 100% of the cost of the reserved seat and the price for using the infrastructure are compensated;
when the coupon is returned within the time period of 8-2 hours before the departure of the train, the passenger is compensated for 100% of the use of the structure railways and half the price of a reserved seat;
if the refund is issued less than 2 hours before the departure of the train or 12 hours after the departure of the train, then the failed passenger receives only 100% of the price of the infrastructure, without compensation for the reserved seat;
if the citizen had compelling circumstances that forced him to hand over the travel document (accident, sudden illness, death loved one), then you can return the money within five days from the moment the events occurred, having received only 100% compensation for the use of the Russian Railways infrastructure.

You will not be able to return a ticket for the right of way under the following circumstances:

when trying to refuse one seat out of two ordered in a business or luxury class carriage of an international train;
when trying to refuse one of several seats purchased at the same tariff, a train following the route "Finland - Russia";
in case of missing the deadlines stipulated by the rules of the organization.

How to return a Russian Railways ticket purchased via the Internet

To cancel a trip paid remotely and get a refund, you need to proceed in the following sequence:

Go to the site where the payment for the trip was made.
Enter the password, log in, go to the Personal Account.
Click on the "My Orders" tab.
Select the desired order, click on the "Return" button.

Refund of tickets purchased at the box office

If the fare was paid at the ticket office of the railway station, then when returning the paper coupon for the right to travel, you must follow the following instructions:

The following amounts are deducted from the ticket price:

collection of Russian Railways - 193 rubles;
commission of the service where the document was purchased;
commission fee of the payment system (if the payment for the trip was made via the Internet).

The amount of the refunded amount depends on what kind of trip the citizen was going to make - on local, long-distance trains, or to the near abroad zone

The amount of compensation, depending on the coupon expiration date, for traveling within Russia is shown in this table:

The amount of compensation for the return of travel vouchers for travel to neighboring countries is given in the following table:

The amount of compensation that is paid when canceling a trip to a foreign country can be seen in the table below:

Methods and terms of refund

The duration of the return of money to a citizen depends on the method of payment for the trip. The terms for obtaining finance, depending on the type of travel payment, are shown in the table:

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If you have a paper ticket in your hands, you must return it at the box office. You must have with you:

The ticket itself.
Power of attorney certified by a notary to return the ticket and receive money.
Passport (your, that is, the person who gives the ticket). The original document is required.

How money is returned for a ticket The term and method of refunding money for returned tickets depends on how you paid for the purchase. Method of payment for the order Where the money will be returned Payment term after processing the application Bank cards To the payer's card Up to 30 working days Terminals, communication salons, HandyBank If you deposit via the Internet - by transfer in the CONTACT payment system. If at the box office at the station - cash in it.

Return of railway tickets

The conditions for the return of train tickets and money for them are governed by the rules for the return of travel documents of Russian Railways from the order of the Ministry of Transport No. 473. General principles

The money is returned in the same way that you paid, and the amount depends on how much is left before the train leaves.
If you receive cash for a refund (at the box office at the station, in our office, etc.), then only on the territory of the Russian Federation.

For trains that go outside of Russia, slightly different rules apply.

How to return an electronic ticket If you bought a ticket on Poezd.ru and did not issue it on the Russian Railways letterhead, everything is simple: you can return the ticket from your personal account on the website or from the order management page (the link is in the purchase notification letter).

When can I return a Russian Railways ticket - ticket return procedure

Attention

If the train leaves more than 8 hours later, nothing is deducted. If there are from 2 to 8 hours left, you lose 50% of the cost of the reserved seat (the ticket indicates how much it is).

Info

Less than 2 hours left before departure (or no more than 1 hour after departure) - the entire cost of the reserved seat is deducted.

Collection of Russian Railways. 192 rubles are deducted from the ticket price. 70 kop. (the amount is valid until 31.12.2018).
The service fee is our commission as the operator of the online ticketing system and is non-refundable.

Commissions of payment systems through which you paid (if there were such commissions).

Example: you return your ticket one day before departure. In this case, you will lose only commissions and fees from paragraphs.
2–4. The rest of the money will be returned back in the same way you paid (for details, see the table above).

Ticket refund

Rail communication is one of the most convenient ways to travel. Since any trip is planned in advance, the ability to return an unwanted ticket remains an essential service for all passengers.
To avoid confusion and the passenger returned most of the cost of the failed trip, Russian Railways has developed a clear system for returning travel documents. Basic rules for the return of railway tickets Depending on the time when the passenger applies to the return office, he can claim different compensation for the cost of a ticket purchased in the Russian Federation for a trip between stations within the country.
An application earlier than 24 hours before the departure of the train gives the right to reissue a ticket for a train with more early term departures. Up to 8 hours before the check-out time, a full refund is guaranteed (minus the cash fee).

Refund of electronic tickets on the website of Russian Railways

Important

The return of train tickets and money is made in accordance with the rules for the return of Russian Railways tickets - according to the order of the Ministry of Transport No. 473, the money must be returned by the same method that was used to pay for the ticket. At the same time, the amount of the refund depends on how much time is left before the departure of your train.

If the ticket was not issued on the form of Russian Railways, but bought on the Internet, then everything is easy. It is possible to return a ticket directly from the user's account on the site or from the order management page (the link is in the letter that will be delivered immediately after the purchase of an electronic ticket).
When buying a railway ticket online, the refund of the ticket money from the ticket is possible only one hour before the departure of the train from the 1st point of the route. You can return money for an unnecessary ticket absolutely at any time if electronic registration has not been passed.

Return of railway tickets

Deadline for refunding money to the card when returning the ticket After submitting all the documents and writing the application, the funds will be credited to the passenger's card within a month and to the card with which the payment was made. On account of another bank card or in cash, it is not possible to receive funds.

The condition is mandatory in order to prevent fraudulent activities. Refund terms:

7- 30 days from the submission of an application for the return of the cost to the card;
10-60 days for one of the electronic wallets.

The procedure for returning Russian Railways tickets purchased via the Internet It is possible to return Russian Railways tickets purchased via the Internet that are not issued on the form in your personal account on the site where the purchase was made using the “issue a refund” button (they may differ in name).

Terms and conditions for the return of railway tickets

RZD ticket refund rules in 2018 This year, the refund rules have not changed and are quite simple. You must present your travel document and passport at the ticket office and write the appropriate application.

Electronic tickets that are not issued on the form can be returned through the personal account of the site on which the purchase was made (the site of Russian Railways or an intermediary). When returning by proxy for other passengers, you must:

a notarized power of attorney for the delivery of a travel document and receipt of money;
original passport of the applicant.

Photocopies of passports, even legally certified by a notary, are not accepted.

On what grounds can I return a Russian Railways ticket? You can return a ticket on the basis of the rules of the Rules for the Transportation of Passengers. The reasons for cancellation, postponement of the date, time of the trip or simply missing the train can be both valid and not.

How to return train tickets and how much money you can get for them

For electronic return– up to 10 working days, after the branch code is reported Electronic money Payer's wallet Up to 10 working days Cashless payment To a bank account Funds are transferred the next day after the letter of application for a refund is issued. Refunds will only be issued on the original of this letter.

Cash upon delivery by courier or self-delivery (only for paper tickets) Cash at the company's office On the next business day after the ticket is issued Please note! After the return of the ticket, you do not receive money instantly. And if you need to immediately buy a train ticket online again, for example, for another date, you need to have the required amount.

How much you will lose when returning a ticket When you return a train ticket, you get less than you paid for it. 4 components are subtracted:

Part of the cost of the reserved seat.

Return a ticket

As a rule, the intermediary company or Russian Railways itself is not interested in the grounds for canceling the trip and the reasons for handing over an unclaimed travel document, and they will not have to be explained. The passenger's right to return is specified in the Rules of Carriage and the passenger, by purchasing a travel document, agrees with the specified norms. If the reasons are valid, for example, the bus was late, on which the passenger got to the departure station of Russian Railways, and accordingly missed the train and lost a certain amount of money. You should apply for a refund of money to the culprit, and not try to prove a valid reason and not demand reimbursement from Russian Railways. The procedure for the return of railway tickets in Russia To do this, in order to return a travel document, you need a passenger passport, the ticket itself (or a coupon, order number for electronic ones) and submit an application to the box office.
According to the rules of Russian Railways, the cost of a ticket is understood as the cost of travel. It includes:

ticket price (fare);
the cost of a reserved seat (fee for a seat in the car).

When buying a ticket on Yandex.Schedules, a Yandex service fee is added to the price (except for tickets for children under five years old without choosing a seat).

This fee is non-refundable for ticket refunds. Also, a fee established by the Federal Antimonopoly Service (FAS) is charged for ticket refund. It is 192 rubles. 70 kop. until December 31, 2018.

The FAS fee is not withheld when returning tickets for children under five years of age without choosing a seat. The amount you receive depends on the ticket refund time.

Sometimes plans for a trip fall apart already on preparatory stage to travel. And the first question that arises in a person who has bought railway tickets is related to the possibility of returning the funds paid for travel documents.
In the article I will talk about what grounds for the return of railway tickets are provided for in the legislation, how to return the money paid for them and within what time frame.

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○ What does the law say?

Regulations that will help you find the necessary answers to questions that arise with the return of tickets:

Transportation Rules No. 473, approved by the Order of the Ministry of Transport of the Russian Federation, is the main document describing the grounds and procedure for the return of passenger and baggage railway tickets.
Rules for the provision of services in the field of railway transportation No. 111.
Charter of railway transport.
The Law on Consumer Rights Protection is an act designed to regulate relations in the field of railway transportation between carriers and passengers.

As stated in the above acts, passengers have the right to return unused tickets. The amount to be refunded will be calculated depending on the time remaining before the departure of the train.

Basic principles of return:

Money is returned in the same way as they are listed for the ticket.
The amount of the refund depends on how much time is left before the transport is sent.
There is a fee for returns.

○ When can train tickets be returned?

Grounds for refunding train tickets:

Train delay or cancellation – the passenger can fully refund the fare or reissue the travel document for a more convenient flight.
Termination of the train - money is returned for the distance not traveled.
Refusal of the passenger from the trip before the departure of the transport - the money is not returned in full.
Late for transport within 12 hours after its departure or other good reasons for not using the ticket.
Removal of a passenger from the train due to his illness - the money is returned for the distance not covered.

✔ Which tickets can be returned?

Regardless of the distance, you can return:

Electronic tickets - through the website or railway ticket office.
Paper tickets - through any railway ticket office with an identity card and the ticket itself.
Subscription travel cards for suburban transport are returned to the ticket office (the passenger writes a written application to refuse the travel document).

When ordering several tickets, it is allowed to return all or only part of them. The only exceptions are "luxury" seats on long-distance trains - if you have purchased 2 tickets in one compartment, you cannot return one of them. Also, sometimes on railway transport there are temporary restrictions on returns. You can find out about them on the official page of Russian Railways or private carriers.

○ Can e-tickets be returned before paper versions are received?

E-tickets are returned through the online page of Russian Railways or through the website where the ticket was ordered. To do this, open your profile, go to the "My Orders" section, select desired document and click the "Return" button.

Money is returned within 7-30 days to a bank card. Please note that a commission is always charged for the return of tickets at the initiative of the passenger.

○ How are tickets paid out?

If the passenger returns the ticket to the railway ticket office, the money will be refunded on the spot. This rule applies only to those who purchased a ticket for cash.

As for payment through a terminal or through a card via the Internet, paragraph 83 of Regulation No. 473 says:

“Refund for an unused travel document (ticket) issued by bank transfer (or in cash for organized groups of passengers) or using a payment card is made to the bank account of a legal or individual who paid for the travel document (ticket).

Thus, it will also not work to return a large amount of money paid for the travel of a group of people through the cash desk. The return period is set by the bank. It is 7-30 days.

Money is usually returned to an electronic wallet longer - from 10 days to 2 months.

With a claim return procedure, money can be expected for a very long time - up to 210 days, this is due to the fact that six months are allotted for consideration of the claim, plus a month for the transfer of funds by the bank.

Money for a subscription pass is returned within 10 days from the date of preparation of an application for its return.

○ Can I return my ticket after the train has left?

Yes. To do this, you need to contact the return office located at the place of your departure. You can substantiate your claims by the provision of paragraph 87 of Regulation No. 473:

“The passenger has the right to receive the cost of a ticket without the cost of a reserved seat, a service fee (if any) and other payments (with the exception of a fee for reserving seats on long-distance trains):

When returning an unused travel document (ticket) for a long-distance train to the ticket office of the passenger boarding station if the train is late for 12 hours from the moment of its departure.
When returning an unused travel document (ticket) to the ticket office of the passenger boarding station due to illness or accident within 5 days from the departure of the train for which the travel document (ticket) was purchased.

Thus, after the departure of the railway transport, you can return the money, however, not in full. The term "reserved seat" mentioned in the article refers to the fee for using the carriage and is 30-60% of the ticket price. In case of non-use of the ticket due to illness or other unforeseen circumstances, documentary evidence of this fact must be presented. For example, a doctor's note.

○ Return before train departure.

The easiest option is to return the ticket on time long before the trip. So it will turn out more money save on returns.

Let's consider in what period tickets should be returned and how much money can be returned.

✔ Russian routes.

You can return the full cost of the ticket (except for the refund fee) by:

“When returning an unused travel document (ticket) to the ticket office no later than 8 hours before the train departure.
When returning to the carrier an unused travel document (ticket) purchased for travel as part of an organized group of passengers, no later than 7 days before the departure of the train ”(clause 85 of Rules No. 473).

Refunds for the purchase of a ticket (except for half the price of a reserved seat and a commission fee) can be:

“When returning an unused travel document (ticket) to the ticket office less than 8 hours, but no later than 2 hours before the train departure.
When returning to the carrier an unused travel document (ticket) purchased for travel as part of an organized group of passengers, less than 7 days, but no later than 3 days before the departure of the train ”(clause 86 of Rules No. 473).

Refunds for the purchase of a ticket (except for the full price of a reserved seat and a refund fee) can be:

“When returning an unused travel document (ticket) to the ticket office less than 2 hours before the train departure.
When returning to the carrier an unused travel document (ticket) purchased for travel as part of an organized group of passengers less than 3 days before the departure of the train ”(clause 87 of Rules No. 473).

✔ Near Abroad.

You can also rent tickets to the CIS countries, the Baltic states and Abkhazia before the train leaves.

The full cost of the travel document can be returned if you contact the ticket office a day before the departure of the transport from the passenger station. If there are from 6 to 24 hours left before departure, you can return the money paid minus half the cost of the reserved seat. If less than 6 hours are left, you can only refund the price for the ticket itself and for additional services (tea, bedding).

✔ Far Abroad.

You can only return an electronic ticket through the official website of the carrier. You can apply for a refund at least 6 hours before the departure of the vehicle from the passenger station.