How to return train tickets RZD. Railway tickets

If you have a paper ticket in your hands, you must return it at the box office. You must have with you:

1. The ticket itself.
2. Power of attorney certified by a notary to return the ticket and receive money.
3. Passport (your, that is, the person who gives the ticket). The original document is required.

How money is returned for a ticket The term and method of refunding money for returned tickets depends on how you paid for the purchase. Method of payment for the order Where the money will be returned Payment term after processing the application Bank cards To the payer's card Up to 30 working days Terminals, communication salons, HandyBank If you donate via the Internet - by transfer in the CONTACT payment system. If at the box office at the station - cash in it.

Return of railway tickets

The conditions for the return of train tickets and money for them are governed by the rules for the return of travel documents of Russian Railways from the order of the Ministry of Transport No. 473. General principles

1. The money is returned in the same way that you paid, and the amount depends on how much is left before the train leaves.
2. If you receive cash for a refund (at the box office at the station, in our office, etc.), then only on the territory of the Russian Federation.

For trains that go outside of Russia, slightly different rules apply.

How to return an electronic ticket If you bought a ticket on Poezd.ru and did not issue it on the Russian Railways letterhead, everything is simple: you can return the ticket from your personal account on the website or from the order management page (the link is in the purchase notification letter).

When can I return a Russian Railways ticket - ticket return procedure

Attention

If the train leaves more than 8 hours later, nothing is deducted. If there are from 2 to 8 hours left, you lose 50% of the cost of the reserved seat (the ticket indicates how much it is).

Info

Less than 2 hours left before departure (or no more than 1 hour after departure) - the entire cost of the reserved seat is deducted.

• Collection of Russian Railways. 192 rubles are deducted from the ticket price. 70 kop. (the amount is valid until 31.12.2018).
• The service fee is our commission as the operator of the online ticketing system and is non-refundable.

Commissions of payment systems through which you paid (if there were such commissions).

Example: you return your ticket one day before departure. In this case, you will lose only commissions and fees from paragraphs.
2–4. The rest of the money will be returned back in the same way you paid (for details, see the table above).

Ticket refund

Rail communication is one of the most convenient ways to travel. Since any trip is planned in advance, the ability to return an unwanted ticket remains an essential service for all passengers.
To avoid confusion and the passenger returned most of the cost of the failed trip, Russian Railways has developed a clear system for returning travel documents. Basic rules for the return of railway tickets Depending on the time when a passenger applies to the return office, he can claim different compensation for the cost of a ticket purchased in the Russian Federation for a trip between stations within the country.
An application earlier than 24 hours before the departure of the train gives the right to reissue a ticket for a train with more early term departures. Up to 8 hours before the check-out time, a full refund is guaranteed (minus the cash fee).

Refund of electronic tickets on the website of Russian Railways

Important

The return of train tickets and money is made in accordance with the rules for the return of Russian Railways tickets - according to the order of the Ministry of Transport No. 473, the money must be returned by the same method that was used to pay for the ticket. At the same time, the amount of the refund depends on how much time is left before the departure of your train.

If the ticket was not issued on the form of Russian Railways, but bought on the Internet, then everything is easy. It is possible to return a ticket directly from the user's account on the site or from the order management page (the link is in the letter that will be delivered immediately after the purchase of an electronic ticket).
When buying a railway ticket online, the refund of the ticket money from the ticket is possible only one hour before the departure of the train from the 1st point of the route. You can return the money for an unnecessary ticket absolutely at any time if the electronic registration has not been completed.

Return of railway tickets

Deadline for refunding money to the card when returning the ticket After submitting all the documents and writing the application, the funds will be credited to the passenger's card within a month and to the card with which the payment was made. It is not possible to receive funds to the account of another bank card or in cash.

The condition is mandatory in order to prevent fraudulent activities. Refund terms:

• 7- 30 days from the submission of an application for the return of the cost to the card;
• 10-60 days for one of the electronic wallets.

The procedure for returning Russian Railways tickets purchased via the Internet It is possible to return Russian Railways tickets purchased via the Internet that are not issued on the form in your personal account on the site where the purchase was made using the “issue a refund” button (they may differ in name).

Terms and conditions for the return of railway tickets

RZD ticket refund rules in 2018 This year, the refund rules have not changed and are quite simple. You must present your travel document and passport at the ticket office and write the appropriate application.

E-tickets that are not issued on the form can be returned through Personal Area the site on which the purchase was made (the site of Russian Railways or an intermediary). When returning by proxy for other passengers, you must:

• a notarized power of attorney for the delivery of a travel document and receipt of money;
• original passport of the applicant.

Photocopies of passports, even legally certified by a notary, are not accepted.

On what grounds can I return a Russian Railways ticket? You can return a ticket on the basis of the rules of the Rules for the Transportation of Passengers. The reasons for cancellation, postponement of the date, time of the trip or simply missing the train can be both valid and not.

How to return train tickets and how much money you can get for them

For an electronic refund - up to 10 working days after the branch code is reported Electronic money Payer's wallet Up to 10 working days Cashless payment To a bank account Funds are transferred the next day after the letter of application for a refund is issued. Refunds will only be issued on the original of this letter.

Cash upon delivery by courier or self-delivery (only for paper tickets) Cash at the company's office On the next business day after the ticket is issued Please note! After the return of the ticket, you do not receive money instantly. And if you need to immediately buy a train ticket online again, for example, for another date, you need to have the required amount.

How much you will lose when returning a ticket When you return a train ticket, you get less than you paid for it. 4 components are subtracted:

1. Part of the cost of the reserved seat.

Return a ticket

As a rule, the intermediary company or Russian Railways itself is not interested in the grounds for canceling the trip and the reasons for handing over an unclaimed travel document, and they will not have to be explained. The passenger's right to return is specified in the Rules of Carriage and the passenger, by purchasing a travel document, agrees with the specified norms. If the reasons are valid, for example, the bus was late, on which the passenger got to the departure station of Russian Railways, and accordingly missed the train and lost a certain amount of money. Should apply for a refund Money to the culprit, and not try to prove the validity of the reason and not demand reimbursement from Russian Railways. The procedure for the return of railway tickets in Russia To do this, in order to return a travel document, you need a passenger passport, the ticket itself (or a coupon, order number for electronic ones) and submit an application to the box office.
According to the rules of Russian Railways, the cost of a ticket is understood as the cost of travel. It includes:

• ticket price (fare);
• the cost of a reserved seat (fee for a seat in the car).

When buying a ticket on Yandex.Schedules, a Yandex service fee is added to the price (except for tickets for children under five years old without choosing a seat).

This fee is non-refundable for ticket refunds. Also, a fee established by the Federal Antimonopoly Service (FAS) is charged for ticket refund. It is 192 rubles. 70 kop. until December 31, 2018.

The FAS fee is not withheld when returning tickets for children under five years of age without choosing a seat. The amount you receive depends on the ticket refund time.

Even the most seasoned travelers with solid itinerary planning skills sometimes encounter unforeseen circumstances that force them to forego an upcoming trip. In such cases, one of the main problems is the return of unused travel documents. RZD offers several return options electronic tickets. We will tell you how to return an electronic ticket for a train purchased on the Russian Railways website, and within what time frame it can be done. This article will also help you figure out whether it is possible to return an electronic ticket for a Russian Railways train in case of a delay and whether it is possible to exchange your boarding pass.

How to return an electronic ticket purchased on the Russian Railways website

There are two ways to return tickets purchased on the Russian Railways website:

• through the Internet;
• in person at the checkout.

Each method has its own limitations. Cancellation of an order via the Internet is most convenient if you have learned in advance about the impossibility of the upcoming trip. If circumstances forced you to cancel the trip at the very last moment, most likely, you will have to contact the cashier directly to process the refund.

Let's consider both options in more detail.

Refund of an electronic ticket for a Russian Railways train via the Internet

The most simple and fast way cancellation of the order is the return of electronic tickets of Russian Railways on the site. However, it imposes certain restrictions related to the method of registration and the time of departure of the train.

We list the basic rules for returning via the Internet:

• the main condition is that the control coupon was not registered or passed electronic registration on the site, that is, the issuance of a travel document at the box office or terminal was not carried out;
• if you have already completed electronic registration, you can cancel the order no later than one hour before the train departs from the first station of the route;
• if you have not been registered, a refund can be made at any time before the train leaves your station.

The conditions for the return of international tickets are somewhat different. Unregistered bookings are canceled 6 hours or more before the train leaves your station. In the case of tickets that have passed electronic registration, an additional condition appears: the exchange must be made at least one hour before the departure of the train from the very first station indicated on the route.

Pay attention to the differences in wording that appear in the description of various situations. Often passengers confuse the time of departure of the train from the first station of the route and the time of landing at the intermediate station. We advise you to carefully understand these subtleties in order to have clear view about the ticket refund process.

If you received forms of travel documents at a ticket office or a special terminal, or the available period for canceling an order has expired, you will not be able to return an electronic ticket for a Russian Railways train via the Internet. In this case, the only option is to cancel the order through the ticket office at the train station or station.

Submit an electronic ticket to Russian Railways via the Internet- it's fast and convenient. To cancel an order, you need to follow a few simple steps.

Step 1. Log in to pass.rzd.ru using your username and password.

Step 3. Next to the itinerary description, you will see a "Request status" link, when clicked, a link to return tickets will appear. Click on it and complete the order cancellation process.

Money will be sent to bank card with which the purchase was made.

Rules for the return of the Russian Railways electronic ticket through the box office

In addition to canceling an order via the Internet, a passenger can return a ticket using the services of an operator at the ticket office at the station or railway station. It should be noted that not all cash desks provide such a service. Full list You can always find cash registers on the Russian Railways website.

The possibility of a refund through the cash desk remains even if the train is late. At the same time, the regulation for the return of electronic and paper tickets establishes a clear deadline for canceling an order: no more than 12 hours from the time of departure of your train. If there is a good reason (a disease confirmed by a doctor, or an accident), supported by relevant documents, this period is extended to 5 days. In both cases, the return is made by drawing up a claim according to the established pattern.

In addition, if you have already completed electronic registration, and there is less than an hour left before the train departs from the very first station of the route, a claim procedure will also be used to return the funds. The claim review process may take up to 1 month. To this period should be added the time for crediting funds to a bank card, which ranges from 7 to 30 days. Thus, it is possible to make a return when the train is late, however, this process cannot be called fast.

Any passenger from the list specified in a particular order can return a ticket, presenting a document confirming his identity. If tickets have not yet been registered, or electronic registration has been made, it is enough to show the printed control coupon to the cashier, or give its 14-digit number. If you received paper tickets after registering at the box office or a special Russian Railways terminal, you must return them.

The refund will be made to the card with which the purchase was made.

How much will I receive after the return of tickets

We have already found out whether it is possible to return an electronic ticket for a Russian Railways train; it's time to talk about the amount that you will receive in your account when canceling an order. The rules for crediting funds when canceling orders are quite transparent.

When returning a ticket, a fee of 192 rubles 70 kopecks is always withheld. This amount is paid for each passenger specified in the order.

The rest of the amount is refunded depending on the timing of the cancellation of the order:

• if there are 8 hours or more left before boarding at your station, Russian Railways will refund the entire cost of the order;
• if there is no more than 8, but not less than 2 hours before boarding, a refund of the amount equal to the ticket price and half the cost of the reserved seat is available;
• if less than 2 hours are left before boarding, only the price of the ticket without a reserved seat is refunded.

How long does it take for funds to be credited to a bank card?

It must be remembered that the crediting of funds to the card will take place much later than Russian Railways confirms the return of electronic tickets. The timing of the refund largely depends on the speed of the partner bank of the company.

Russian Railways rules regulate the return period from 7 to 30 days. In practice, the return can happen even faster, but still we advise you to plan your budget, taking into account the deadlines approved by the carrier's rules.

Can I just exchange tickets?

Unfortunately, the rules of Russian Railways do not provide for the possibility of exchanging any, including electronic, tickets. Even with a personal appeal to the cashier, the exchange procedure will be reduced to the return of old and the purchase of new travel documents in accordance with the rules described above. Thus, you will not receive any savings when exchanging an old travel document for a new one.

What else you need to know when canceling an order

It is worth considering that sometimes Russian Railways may establish special rules for canceling orders for passengers purchasing tickets for certain international and domestic destinations. In addition, the return conditions may differ depending on the class of the wagon.

Acquainted with up-to-date list exceptions applicable to order cancellations can be found on the Russian Railways website.

Conclusion

The procedure for the return of electronic tickets usually begins to interest passengers only at the moment when this service is really in demand. Unfortunately, this approach often results in a significant waste of time and money. We advise you to familiarize yourself with the return policy of e-tickets in advance in order to get an idea of ​​​​how to cancel an order in case of unforeseen circumstances that force you to cancel your planned trip.

Video news about simplifying the procedure for returning Russian Railways tickets:

Nowadays, a train ticket can be purchased in a couple of clicks, simply by going to the Russian Railways website or the resource of a partner company. But sometimes it happens that the trip at the time chosen during the purchase for some reason becomes impossible. There is only one way out in this case - to return the travel document. If everything is more or less clear with a regular paper form in this regard, then an inexperienced client of Russian Railways may have some difficulties with an electronic ticket. In fact, the return procedure is not particularly difficult in this case either. We will talk further about how to return an electronic ticket for Russian Railways and get the money spent back.

How to issue a ticket

The process of buying online is extremely simple. It includes several steps:

• First of all, you should go to the website of the Russian Railways company, register and select in the menu on the left suitable date and travel time. Next, in the table that appears, you will need to mark the desired train and wagon.
• After that, you will be redirected to the page for filling in passport data.
• Then you will be taken to the payment form. Here you will need to indicate the name of its holder and (you can see it on the reverse side).

After a while, you will receive a letter with a unique code in the mail, which you need to write down and present at the Russian Railways ticket office (at any convenient time) to receive a paper ticket. For some trains, it is possible to issue not a travel document, but an electronic registration. In this case, you will not need to go to the cashier at all. It will be enough to take a boarding coupon at the nearest Russian Railways terminal. It is presented to the conductor along with a passport.

You can also issue an electronic ticket on the website of the Russian Railways partner company. But in this case, you will have to pay a commission.

Return procedure

As you can see, it is not difficult to buy a travel document via the Internet. Now let's try to answer the main question of our article and see how to return an electronic ticket from Russian Railways if the trip had to be canceled. The refund procedure includes the following steps:

• On the same site where the purchase was made, on the page "My orders" you need to successively click on the buttons "Request ticket status" and "Make a refund".
• After that, a page with information on the amount to be transferred to your account will open. Below you will find the return policy.
• You must agree to them by clicking the "Yes" button. This completes the ticketing process. In relation to your purchase, you will see the inscription “Status: refunded” in your account.

It is impossible to return an electronic travel document only if it was issued on a compartment (for all four seats) of a soft car. Cancellations can be made at any time before the train departs from the destination station. After 7-30 calendar days, the money will be returned to the account of the bank through which the payment was made. This will happen automatically. As you can see, the question of how to return an electronic ticket for Russian Railways via the Internet is also not particularly difficult.

Often failed passengers are also interested in the procedure for returning a travel document on other sites. For example, how to return an electronic ticket from Russian Railways to Ozon. The procedure in this case will be the same as when returning on the official website of Russian Railways. To cancel a purchase on this service, you just need to click on the "Return and Exchange" link and follow the instructions.

What to do if a paper analogue has already been received

In this case, it will no longer be possible to return the travel document directly on the Web. You will have to figure out how to hand over an electronic ticket of Russian Railways through the box office. This is actually also easy to do, but the return procedure will take much more time. Arriving at the station, you will need to show the cashier your passport and the electronic order code from the letter. When the ticket is returned to the cash desk, the money for it will also be returned to the bank account from which the purchase was made.

How to cancel the electronic registration for the train

Thus, we have found out how to return an electronic ticket of Russian Railways at the box office and via the Internet. Now let's see what to do if you have to cancel registration. Passengers who booked a trip in this way should cancel it no later than one hour before the departure of the train. To cancel, you will need to follow the link in the letter that comes to the post office after purchasing the seat. Cancellation can be done in a slightly different way. To do this, you need to issue a ticket at the box office or terminal. In this case, electronic registration will be canceled automatically. Then the ticket is simply handed over to the box office in the usual manner.

Ticket refund fees

So, we figured out how to return an electronic ticket for Russian Railways. The money will be returned to you - albeit not immediately. However, when canceling a trip, among other things, you should be prepared for the fact that the amount received will be several hundred rubles less than the amount paid. Firstly, you will be charged a reclamation fee by Russian Railways (about 100 rubles). Secondly, you will have to pay for the return procedure (around 180 rubles). Of course, you will also be charged a commission by the payment system or bank that you used when making the purchase. If the ticket was issued on the website of the Russian Railways partner company, you will also have to pay a commission fee for using the service. Russian Railways will also withhold the amount of 90 rubles for online returns.

Deducting the cost of a reserved seat

In some cases, the amount lost during the return may be larger. The following is additionally withheld from the passenger:

• 50% of the cost of the reserved seat (upon delivery 8-2 hours before the departure of the train);
• 100% if the ticket is returned less than two hours before departure.

The cost of the reserved seat itself can range from 30 to 80% of the price of a travel document. If the client contacts the ticket office 12 hours after the departure of the train from the place of landing, the amount for the unused ticket will not be returned to him.

What is worth knowing

If you could not get into the carriage due to illness or something that happened to you, you can try to return the ticket even 12 hours after the departure of the train. However, in this case, you will have to present to the cashier (within five days) the relevant supporting documents.

The cost of services must be returned to the passenger who returned the ticket in full (including the cost of bed linen), regardless of the time of contacting the ticket office. The insurance fee is paid in full.

Refund procedure when contacting the cashier

How to return an electronic ticket for Russian Railways, you now know. You can return the money within about a month after the cancellation of the purchase. However, sometimes you have to wait longer for them to be translated. If you go to the ticket office three hours after the departure of the composition from the place of landing, the procedure for the return of money will be slightly different. After contacting the cashier, you will be given a receipt for the cancellation of the transaction. It will need to be sent by mail to the Russian Railways company, attaching a pre-written claim. In this case, the money will come within a maximum of six months.

So, we hope that we have answered in sufficient detail the question of how to return an electronic ticket for Russian Railways on the website or at the box office. This procedure, as you can see, is not particularly troublesome. The only inconvenience is that the money is not returned to the bank account immediately.

1. We turn to the cash desk (only in Russia) that deals with returns, and personally (only in exceptional cases a power of attorney is allowed).
2. We present a passport (or other document indicated on the ticket).

How to return Russian Railways tickets purchased via the Internet?

With a collective order, it is understood that the site user acts on behalf of all passengers of the order, and therefore, all of them are considered informed about the cancellation of the trip. You can return the entire order or any part of it (except for group trips to Finland, for which a partial refund cannot be made).

Refunds are made only to the card from which the payment was received. The receipt of money on the card is made in accordance with the rules for payment systems within 30 days. When paying with Yandex.Money, PayPal or WebMoney, the money is returned in cash at the Russian Railways cash desks. To do this, you need to print a paper ticket and return it to the return office.

To cancel the trip and get the money back, you need to contact the Russian Railways cash desk or the long-distance cash desk

The procedure (in the period from 20 minutes to 3 hours after the departure of the train) is as follows:

1. We present at the box office the ticket/order number or control coupon together with a passport or other document, the data of which was entered on the ticket upon purchase.

If you have previously received electronic registration a paper ticket at the box office or terminal, then you need to present it, and not the control coupon or order number.

1. We receive cash, taking into account the deadlines set for the delivery of tickets.

Attention! For an internal train from less than 1 hour before departure from the starting station, a refund is made in a claim procedure.

How to return an electronic ticket of Russian Railways on the website?

Returning a ticket on the site is no more difficult than buying

In order to return a ticket on the site, you need to fill out the cancellation form:

1. Specify 14-digit order number
2. Phone number provided when purchasing the ticket
3. In this case, all tickets specified in the order are returned, a partial refund is not yet possible.

This operation is possible only before the departure of the train and if the boarding pass has not yet been issued and the paper ticket has not been received at the box office. The exception is international travel. To return such tickets, at least 6 hours must remain on the site before the departure of the train from the boarding station. The departure time is indicated in the control coupon.

If you return a train ticket, how much money will be returned?

Please remember: the later the ticket is returned, the less money you will receive for it.

• 8 or more hours before the train departure - full price;
• from 2 to 8 hours - the full cost of the ticket and 50% of the cost of the reserved seat;
• less than 2 hours - ticket price only.

A fee of 162 rubles is charged. 00 kop. for each place (the rate is set by the FTS of Russia and is valid until December 31, 2014)

For fast suburban with indication of location:

• for 8 hours or more - full fare;
• less than 8 hours, but not less than 2 hours - 50% of the cost;
• less than 2 hours - the money is not returned;

There are no return fees. The commission fee charged for the advance sale of a travel document (ticket) is non-refundable.

For international transportation with the CIS countries, Latvian, Lithuanian, Estonian Abkhazian republics:

• not later than one day before the departure of the train from the landing station - the cost of the ticket and the cost of the reserved seat;
• less than a day, but more than 6 hours before departure from the boarding station - the cost of the ticket and 50% of the cost of the reserved seat;
• less than 6 hours and before the departure of the train from the landing station - the cost of the ticket, the cost of the reserved seat is not refundable.

The service fee (including bed linen) will be fully refunded.

For international transportation to far abroad countries:

• no later than 6 hours - the cost of a ticket and a reserved seat;

The fee is 10 euros for each seat in rubles at the exchange rate of the Central Bank on the day of return.

For passenger traffic, the rule applies: if the passenger cannot start or continue the trip due to the fault of the railway, he is paid the full cost of the travel document. And in case of termination of the trip along the route due to a traffic violation not related to railway, a refund is made in the amount of the cost of the untraveled distance.

Therefore, it is better to make it a rule when planning a trip to prepare for it as carefully as possible and not make spontaneous purchases of tickets that you will not use due to certain circumstances.